Primary Objective: Responsible for planning and executing non-baseball special events. Will support the execution of game day operations.
Participates in the management and supervision of all Fielders. Conducts Event Staff briefing prior to any ballpark events.
Execute at a high level all gameday events in coordination with operations, support staff and any relevant departments and stakeholders. Maintain channels of communication and distribute information.
Meet with ballpark clients and assist in determining event needs including conducting facility site visits. Maximize profitability through upselling and efficient planning.
Serve as a client liaison through event planning process; provide excellent customer service, quick thinking and problem solving.
Manage event execution including coordinating vendors, managing deliveries, and enforcing setup timelines.
Ensures operational requirements as stated in Homestand Production Notes (for baseball events) and Event Sheets (non-baseball events) are implemented, executed and fulfilled appropriately and correctly as communicated per each document from inception to completion.
Coordinate with Scheduling Coordinator to generate timely schedules for staff and work through any additional special eventrequirements.
Serve as Ballpark representative at events; enforces T-Mobile Park practices and procedures throughout each event.
Lead with a positive attitude and demonstrate commitment to all Team Members. Manage and teach the operation while holding all Team Members accountable for delivering the Mariners Way to guests and to each other.
Maintain a commitment to safety standards.
Support all programs and initiatives of the Mariners Way and maintain a culture where Team Members strive to createexceptional experiences for all guests.
Education and Experience:
Bachelor’s degree required. Degree in hospitality, sports management, business administration or related field required, relevant work experience may be considered in lieu of formal education, if approved by management.
A minimum of three (3) years of experience in events or facilities management and at least one (1) year of supervisory experience in sports or at an entertainment facility.
Competencies, Knowledge, Skills and Abilities (KSA’s):
Strong customer focus; makes decisions and takes actions that contribute to exceptional experiences for guests.
Must possess outstanding written and verbal communication, capable of effectively elaborating the reasoning and process behind decisions or policies, directing the work of others, and handling sensitive situations with professionalism.
Self-motivated and able to effectively multi-task in a fast-paced environment.
Demonstrated critical thinking ability and exceptional problem solving skills; identifying, collecting, and analyzing relevant information to a problem and create multiple solutions.
Appreciation for the Seattle Mariners mission and values, with the ability to professionally and positively represent the organization, maintaining extreme discretion and confidentiality.
High-level planning and organizational skills, with a strong attention to detail and deadlines.
Strong proficiency with Microsoft Office required. Able to learn new software programs and systems.
Demonstrated ability to be creative and innovative, and proactive in promoting new ideas and concepts.
Exemplifies a collaborative approach in dealing with management, team members, vendors, and guests. Is respectful of other people’s contributions, and is tactful and sensitive, persuasive yet inclusive.
Willing and able to work long/flexible hours including evenings, weekends and holidays.