At Seattle City Light, we power Seattle. And as a municipally-owned utility, public service is at the core of our mission. Over the years, we have been dedicated to delivering customers affordable, reliable, and environmentally responsible electricity services. And to this day, City Light aspires to be the nation's greenest utility by fulfilling our mission in an environmentally and socially responsible manner.
The Customer Care Division oversees customer relations for Utility Discount Program for low-income customers, account services, credit and billing, metering, and special projects. Customer Care is currently leading the implementation of the utility's Advanced Metering Program. This new technology will involve changes to business operations and will affect employees across the utility.
The Strategic Planning and Communications Intern will support three primary areas within Customer Care, including internal communication for the Advanced Metering Program around change management practices, development and initial implementation of new strategic internal communications plan for Customer Care, and research and development of a business improvement plan for the Utility Discount Program.
Job ResponsibilitiesDuring this internship, the intern will be specifically responsible for:
Strategic Internal Communications: Assisting with research and initial draft of plan; providing event planning for employee engagement projects; drafting internal employee newsletters; and developing a Customer Care SharePoint site;
Advanced Metering Program (AMI): Assisting team with administrative support duties related to internal communication for AMI; drafting AMI program updates for City Light customer-facing employees; providing coordination support for training and change management activities; and updating knowledge base for customer-facing employees;
Utility Discount Program (UDP) Business Improvement: Assisting with benchmarking of other successful discount programs; researching policy changes for business improvement recommendations; and assisting with development of position paper to advocate for improved customer service recommendations for UDP.
This internship will benefit the student through the following learning outcomes:
Experience with strategic planning;
Understanding of change management practices;
Policy review and development;
Corporate communication best practices;
Collaboration within a multi-disciplinary team;
Preparation of communications (newsletters and SharePoint site), event coordination, and development of knowledge base content.
QualificationsEducation: This position is open to senior undergraduate students and graduate students (as of the start of the internship) studying Business Administration, Public Policy and Governance, Communications, or a related major. Undergraduate students must possess at least a 2.0 GPA at the time of application and throughout the internship. Graduate students must possess and maintain a 3.0 GPA.
The student must be enrolled in accredited college courses, with a part-time or full-time course load, leading to a degree or certificate relevant to the internship.
License: A current Washington State driver's license and safe driving record is required for operating City and City Light motor pool vehicles.
Desired Qualifications: Ideally, the candidate will possess strong verbal and written communications, organizational, and time-management skills. Experience using Microsoft Word, PowerPoint, Outlook, and SharePoint software is also desired. The ideal candidate will demonstrate the ability to work independently under general guidance, possess strong attention to detail, and enjoys working in team environment.
A current driver's license and safe driving record is also desired for operating City motor pool vehicles.
Additional InformationInternship Duration and Hours:
The timeframe of the internship will be January/February 2018 to December 2018. The candidate must be available to work up to 20 hours/week when classes are in session and will have flexibility to work up to 40 hours during the summer and other academic breaks. Work hours will be flexible to accommodate the intern's academic schedule.